FREQUENTLY ASKED QUESTIONS
DO YOU USE STERLING SILVER & GOLD?
I use the best quality materials and all silver and gold is bought locally within the UK and guaranteed to be 925 sterling silver or 9ct or 18ct gold unless otherwise stated. Any gold coloured items that are not made entirely from solid gold will be clearly stated in the description. The gold coloured metal is usually brass, but will be stated in the description. Please do not hesitate to contact me if you need clarification on the metal used.
ARE ALL ITEMS HALLMARKED?
Hallmarking is done at the Goldsmiths' Company Assay Office in London.
Gold and silver items that are underweight do not legally require a hallmark. However items can be hallmarked at an additional charge - please addd the hallmarking service to your order. Items will be marked for the lowest precious metal in the piece, so if there is a mix of gold and silver, the item will be marked as silver. Items containing silver and brass will be marked as silver + metal.
Items requiring a hallmark will take at least 2 weeks longer to arrive with you.
CUSTOM & PERSONALISED ITEMS?
Most items can be customised or personalised. Please send me a message to discuss what you would like and I will try my best to accommodate your request.
Please note that custom orders are not eligible for a refund or exchange unless faulty or not as described.
You can find your UK size here:
Rings with a wide band (over 6mm) may need to be a half to full size bigger than your usual ring size. Please get fingers sized at a jewellers with a band the same width as the one you want to buy as other methods are not always accurate. Or you can send a ring with a similar width band to me and I can take the size from that, and return the ring with your order.
I do 1 free resize per ring - additional resizes are £25 per ring plus postage. Please send the ring back with tracking and correct insurance. I will send you a listing link to pay for the return postage and/or resize
Jewellery may tarnish if left out or stored with other jewellery. Creams, perfumes and hair products can act as accelerants so try to avoid direct contact with your jewellery. It is recommended that it isn't worn in water and taken off for sport or physical activities.
Brass or copper items may discolour skin, leaving a greenish mark. Sometimes sterling silver and gold may also do this. This is not harmful, and is due to the metal reacting to the acids in your skin. The discolouration is easily washed off with warm soapy water.
A soft dry polish cloth will bring back the shine to your jewellery.
Jewellery with gemstones may absorb dirt and chip. Settings may also become loose over-time. This is general wear and tear of the item.
Gift wrapping and packaging
All items will be sent in a beautiful gift box. Please message me if your item is a gift and you would like me to include a personalised message
All items will be sent tracked and/or signed for so you know when to expect it
Please contact me if you would like to display any of my items in your shop or for wholesale orders.
CAN YOU MAKE ITEMS URGENTLY?
All items are handmade by me, and I can usually turn around orders very quickly if needed urgently. Please message me if you require anything at short notice to check it can be made in time.
I will let you know when I will be able to post the piece of jewellery, however it is then up to the postal service as to when it arrives with you. I cannot take responsibility if anything is held up in the postal system or at customs. All items will be sent with a tracking number so you can check the status of your order.
CAN I RETURN AN ITEM OR CANCEL IT?
Items are not eligible for a refund unless they are not as described or faulty. Photographic proof within 14 days of receipt will be required and a refund will only be given once the item is received back. The item must be sent back within 28 days of receiving it via a tracked method with the correct insurance value.
If you have changed your mind (which we all do sometimes) I will issue a full refund within 2 hours of placing the order. Any cancellations after this time may incur a 50% cancellation fee. This is due to most orders being started shortly after the order is received.
In any instance, please contact me as soon as possible to resolve any issues with your order.
I will let you know when I have posted your item, and provide you with a tracking number so you can check the status of your order.
Unless your item is sent UK Next Day Special Delivery, it is then up to the postal service as to when it arrives with you. I cannot take responsibility if anything is held up in the postal system or at customs.
If you are ordering from outside the UK, you may have to pay local custom charges or taxes, which you will be responsible for paying. If your item is held up in customs, it may take additional time to reach you.
Unfortunately I am unable to expedite items once they have been posted.